State Farm® Insurance Agent Shren Yeager

"Elsbeth went above and beyond and made sure I was taken care of. She was extremely helpful in helping me get in contact with my claims team and helped turn a stressful situation into a good experience. I would 100% recommended working with Elsbeth and her team. I will be definitely continue doing business with her."

"Shren Yeager State Farm has been a constant and true neighbor through the years. They are friendly, knowledgeable and willing to help. My family and I have been with them for years and they’ve been there to provide guidance and support. A community agency in all aspects, keep up the great job!"

"I have been a loyal State Farm customer since 1981. Over the years starting in Maryland I owned about 11 vehicles and 3 single homes. Started a family with an additional 2 young drivers. State Farm had all kind of incentives and my kids were part of excellence young responsible and intelligent drivers. They both had throughout school and college a 4.00GPA, and today they are professionals. I mention these facts because my family and life decisions were in a way a big part and influence by State Farm; after all they served us like part of are own family.I always had excellent caring ,knowledgeable and helpful agents to help me and my family with our needs. I had a house built in Florida and trying to find home insurance I ended up with the office of Mr Yeager. I was not offered home insurance at the time because State Farm was hurting after one of the big storms years ago. Beth was very welcoming and helped me find an equivalent home insurance company, plus help with my vehicles insurance and plus. About 3 years ago State Farm offer me home insurance , for over 9 years I have been a client of the office of Mr Yeager, unfortunately as life happened after the first 2 years going forward it has been very disappointing. I feel that if I am paying big $$$ for a service and services why not use them , especially if I am not abusing them. One example towing services, or crack on front windshield of a vehicle ect. These things are extras and to be used in emergencies. They shouldn’t be use against you and cost you a policy increase. Every time I called which most of the time was to question my big policy increases when I should be getting incentives checks. Everyone I talked to which most of the time was someone new and un knowledgeable. When I called the office I was looking for reasonable well spoken and caring explanations to my complaints and or concerns. Hopping to hear good suggestions and orientation . Again unfortunately never had the caring and understanding that Mr Yeager office is supposed to provide. Life is very stressful nowadays and the last thing I need is to be harassed by State Farm (your office) with increases and updating policy discounts ect. I know things go up in price, something we can’t avoid, but there’s good counseling and options to solve every problem to keep and maintain a good loyal customer very especially when is requested. I can go on and on, but to conclude my complaint, I am very disappointed with Mr Yeager , last conversation I had with him after finally asking for him was( if you don’t like it go somewhere else).These were his words exactly. I called the 1-800 number and suggested to find another office, and that’s exactly what I am to do."

"Since moving to Apopka in 1999, I have been a customer of Shren Yeager and his team. Specifically, Elsbeth Shipes has been taking care of my insurance needs. In good weather and bad, through old cars and new, she has been a valuable resource for industry advice and personal input regarding various issues where my home and car protection were concerned. Everyone in that office has been a pleasure to communicate with, even checking on me after business hours, and responding to outside vendors on my behalf. I highly recommend Shren and his thoughtful associates. They really have proven to be my "good neighbor"."

"I dont know why I left Progressive! I've never had my rates increase so much every month they increased my premium. This month they increased it by almost $200 per month. This office has been a nightmare to deal with! No one is helpful! Looking for a new insurance and homeowners insurance asap"

"Elsbeth is terrific, she knows her work extremely well and is a joy to work with. Cost me quite a bit before I got out of there, but the peace of mind is well worth it. I totally believe in insuring children when they are young, and giving them that great jump on the success train when it is affordable and available."

"So I've been working with State Farm for over two years to get a policy. Well Ms. Elsa has been great with advice knowledge and much more. Had i would've know this is how insurance agents were i would have hotten insurance a long time ago. Thank you Elsa for all tou help and knowledge. There is no one better. Great Job State Farm"

"I canceled both of my policies today because this specific office truly showed me that I was not valued as a client of theirs. To make a long story short there was an error on State Farm’s end and Shren’s office along with Wes who was my direct contact did nothing in their power to ensure the error got fixed. I did all the following up (this issue lasted almost 2 months by the way) as well as asking for updated and the last time we spoke was about 2 weeks ago where I was on the phone/hold for over 30 mins only to somehow get disconnect and my agent Wes nor Shren’s office did anything as far as trying to reach back out. It is clear that State Farm clients are not valued and are just considered another number. Today I called to answer and was on the phone for less than a minute canceling my policy which shows that they had no concern with the issue that State Farm had caused. I highly recommend nots king business with this office."

"We have been so happy with this location. I have learned the hard way that the agent makes the insurance. Shren and his team really make sure you are covered but at the same time do not try to sell you things that won't help you. We have a lot of insurance with this office and when I have any questions I know I can call or email Betty and she is on it! She responds so quickly and with such complete answers. Its really amazing the level of service they offer. I've never had so much trust in an agent before. I would certainly consider them at the top of their game."

"Worst insurance company/agency I’ve dealt with !! They refused to pay for my truck claim and my rental car even though I am paying for it on my policy . In the past I’ve dealt with many other insurance carries and have never gone though the interrogation I went though with State Farm to end up getting my claim denied"

"When our long-time insurance agent retired recently, my husband and I requested Shren Yeager as our agent. Shren and his team are all personable, professional, and helpful. We required a good deal of time going over all of our policies and were pleased that Shren not only didn't rush us, but also that he gave us a lot of his time explaining our policies. He was even able to help us lower our homeowners' premium! We are positively thrilled to have such a wonderful agent with an excellent team."

"State Farm has been our insurance company for over 30 years, and Shren and his crew are the BEST. With all of the commercials on TV about how much people can save by going to one insurance company versus another let me just say that we choose an insurance company on the basis of these three key criteria: 1) They must be our friends, real friends; 2) When we have a problem I know I can count on Shren because we are friends; 3) Cost of policy comes last. I'm not saying State Farm is expensive, but i will never choose an insurance company based on initial cost."

"Amazing customer service!! Elsbeth has gone above and beyond for me many times. She is very caring and knowledgeable. She is always there when I have a question or need help with anything and never makes me feel like I'm bothering her. She has gotten me through some very difficult things including a bad car accident. Shren is very professional, friendly and quick to help. He responds to my emails in a timely fashion and has always been very kind to me. He doesn't hesitate to offer advice and solutions. I highly recommend this office because of the amazing customer service, knowledge and professionalism that they all have. They will take great care of you!"

"My name is Diane S. I became a State Farm customer 30 years ago. At that time Roy Bryant was my agent. He retired about 6 years ago. Shren Yeager took over as my agent that made me very nervous because me and my family over the years built a personal relationship with Roy Every time I went into the office they knew exactly who I was and always went above and beyond to make me feel like a valued customer more like family. I received a welcome letter from Shren My first interaction with Shren Yeager was later that year when I received a voicemail from him when I called him back all he wanted was to simply tell me happy birthday! That first phone call from my new agent was very warming as it turned a very bad birthday to a good day. Since that day Shren Yeager has been just as awesome as Roy Bryant was. He is always there when I have a question or a problem and goes above and beyond to help with all my insurance needs. I highly recommend him for your insurance needs. Shren and all his agents are very kind and always go above and beyond to make their customers happy and welcome if I could give them more than five stars I would"

"(Translated by Google) It is a little-known banking agency, it offers very good products and has very interesting insurance plans. I recommend talking to Wendy, an excellent business agent. (Original) Es una agencia bancaria, poco conocida , ofrece muy buenos productos y tiene planes de seguros muy interesantes, les recomiendo hablar con Wendy excelente agente de negocios."